Refund Policy

If the TwoRoofs Founders License is not right for your family, email us within 30 days of your purchase and we will refund it in full. You do not need to explain why.

Email support@gettworoofs.com from the address on your account and say you would like a refund. Include the email you purchased with if it is different.

We confirm by email once the refund is issued. Most requests are handled within two business days.

Refunds are issued through Stripe to the original payment method. We cannot send a refund to a different card, account, or person.

Once Stripe processes it, your bank usually posts the refund within 5–10 business days. That timing is up to your bank, not us.

When a refund is issued, the household's license ends and the app returns to free read-only mode. Your calendar, expenses, messages, and log are not deleted — you keep viewing them, and you can export before or after the refund.

You can purchase again later if you change your mind, subject to availability of Founders Licenses at that time.

After 30 days the Founders License is non-refundable. If something went wrong — a duplicate charge, a purchase you did not authorize, or a billing error — email us anyway. We will make it right.

All refund requests and billing questions: support@gettworoofs.com.